Our Refund Policy
At Elite Level Esports, we strive to ensure that every transaction meets your expectations. We understand that sometimes things don’t go as planned, and you may need to request a refund. Our goal is to make the refund process as straightforward and hassle-free as possible while ensuring that we comply with the rules and guidelines that govern our products and services.
Please read this Refund Policy carefully. By purchasing our products or services, you agree to the terms outlined in this document. If you are not satisfied with your purchase, we encourage you to reach out to us so we can assist you in resolving your concerns.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Your request must be made within 24 hours of the original purchase date.
- The product or service must not have been fully used or activated.
- You must provide proof of purchase, such as the order number or receipt.
- If you’ve purchased digital content, it must not have been downloaded or accessed.
Refund requests made after the 24 hours period will be evaluated on a case-by-case basis.
Non-Refundable Items
Unfortunately, we are unable to offer refunds for the following items:
- Digital goods, including software, game content, and downloadable items once accessed or downloaded.
- Customized products or services that have been created specifically for you.
- Memberships or subscriptions past the trial period or billing cycle.
How to Request a Refund
If you believe you are eligible for a refund, please follow the steps below to submit a request:
- Contact us via email at support@elitelevelesports.com.
- Include the details of your purchase, including your order number, the product or service you purchased, and the reason for your refund request.
- Our customer service team will review your request and get back to you within 5 business days with further instructions.
Once approved, refunds will be processed to the original payment method used for the purchase. Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment processor.
Exceptions to the Refund Policy
In some cases, we may offer a partial refund, or no refund at all, if we determine that the refund request does not meet the eligibility requirements or if there is abuse of our refund policy. We reserve the right to deny refund requests if we find that the conditions have not been met.
Need Assistance?
If you have any questions or need further assistance with our Refund Policy, please don’t hesitate to contact us. We are here to help and ensure that you are fully satisfied with your experience at Elite Level Esports.
Email us at elitelevelesports.netlify.app or call our customer service at +91 82791 22386.